This customer service training course highlights the five phrases which are proven to annoy and frustrate your customers. Vignettes clearly illustrate the recommended Positive Alternatives to use instead.
A visit to the Hall of Shame allows the viewer to meet the men and women responsible for customer service mishaps that plague our society. View each inductee and learn from their mistakes to avoid duplicating these blunders.
Normally, it’s easy to look good when everything is going well. It’s when a customer experience goes wrong that your true character shows. In today’s competitive service environment merely correcting the problem isn’t always enough. Service Recovery is a specific set of actions which customer-oriented organizations take whenever there’s a disappointment for the customer. Duration: 30 minutes.