Building Relationships: 2 Understanding Behavioral Intentions
This course will help you identify behavioral intents and troublesome behaviors. It also offers techniques that you can use to build relationships with a variety of people.

Building Relationships: 3 Choosing Your Approach
This course focuses on dealing with tough behaviors by using skillful communication. It also teaches you effective listening skills.

Dealing with Difficult People: 1 Managing Against the Odds
This course introduces the major issues involved in dealing with difficult employees. It provides a three-step process to help transcend preconceptions about difficult people and avoid missteps in managing them.

Dealing with Difficult People: 2 Consideration
After taking this course, the learner will be able to identify key causes of inconsiderate behavior in the workplace and outline polite, effective strategies for resolving the problems with the other people who are involved. Situations covered in this course include workspace issues such as noise, odors, and misuse of shared spaces, as well as interpersonal issues of respect and courtesy.

Dealing with Difficult People: 3 Attitude
This course provides an overview of problems that arise from attitude issues in the workplace. After taking this course, you will be able to identify key causes of attitude problems in the workplace and outline polite, effective strategies for resolving them.

Dealing with Difficult People: 4 Trust
This course provides an overview of problems that arise from trust issues in the workplace. After taking this course, you will be able to identify key causes of trust problems in the workplace and outline thoughtful, effective strategies for resolving them.

Dealing with Difficult People: 5 Power
This course provides an overview of problems that arise from power issues in the workplace. After taking this course, you will be able to identify key causes of power struggles in the workplace and outline thoughtful, effective strategies for resolving them.

Dealing with Difficult People: 6 Communication
This course provides an overview of problems that arise from communication problems in the workplace. After taking this course, you will be able to identify key causes of communication problems in the workplace and outline thoughtful, effective strategies for resolving them.

Dealing with Difficult People: 7 Responsibility
This course provides an overview of problems that arise from responsibility issues in the workplace. After taking this course, you will be able to identify key causes of irresponsible behavior in the workplace and outline thoughtful, effective strategies for resolving them.